Exchange & Return



Exchange and return policy

If for any reason you are not fully satisfied with your purchase, you are free to exchange 
one or more of the items from your order, or return for a refund. Please read below for 
our detailed policy regarding the exchange and return process. 


Exchanges

If the color or the size of the item(s) ordered does not meet your expectations, then
you have 14 days from the point of delivery to request an exchange. Simply email 
us within 14 days of receiving your package to request an exchange and start the process.

From there, you will need to fill in the exchange form with your original order number, 
indicating the specific product(s) that you wish to return, and providing us with the 
article number(s) and size(s) of the item(s) you wish to have in exchange.

You may then ship the item(s) to our warehouse to be restocked. Return shipping is at 
your own expense. Please be sure to opt for a tracked or insured shipping method with
a proof of postage. Packages sent with too little postage cannot be accepted at the 
warehouse and will be returned to the sender. 


Returns

We hope you will love your products. But if for any reason you would like a refund, 
you have 14 days from the point of receipt to email us to request a return. From here, 
you will fill in the return form and send your item(s) back to our warehouse. Make 
sure to indicate on the return form the original order number and item(s) you intend
to return. Also be sure to opt for a tracked or insured shipping method with a proof 
of postage. Packages sent with too little postage cannot be accepted at the warehouse 
and will be returned to the sender.

Please send all exchanges and returns to:

Zinga Distribution Center
Distribution centre NEC Logistics Europe BV

Koolhovenlaan 80–1119 NH Schiphol-Rijk
The Netherlands


Processing your exchange or return

Once we have received an email requesting the exchange or return, we will be waiting 
for the package to arrive. As soon as the items have been received in good condition, 
we will refund the total amount (excluding any shipping costs) within 5 business days 
to your original form of payment. 
 

Feedback

Happy customers are what makes us glow. If you have any feedback – good or bad – please 
feel free to contact us. If there is something wrong, we will 
do our best to help work out a resolution. Please be sure to include your email address or 
telephone number so that we can get back to you as soon as possible. 
 

General terms and conditions

The attached Terms and Conditions will apply to all offers, orders and agreements of ZINGA.
By placing an order, the customer automatically accepts and agrees to the stipulations set
forth in the following General Terms and Conditions.


Contact Us

Please use our contact form for questions regarding our products, measurements or webshop.